SkinVault Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between SkinVault Pty Ltd (ABN: [to be confirmed]), a company registered in Australia (“SkinVault”, “we”, “our”) and you, the registered medical practitioner or healthcare professional creating an account (the “Clinician”, “you”).

By creating a SkinVault account, signing in via a third-party identity provider, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Clinical Disclaimer.

SkinVault is intended for use by:

• Registered medical practitioners (dermatologists, skin cancer surgeons, GPs, plastic surgeons, general surgeons) holding current registration with the Medical Board of Australia (AHPRA) or the Medical Council of New Zealand;
• Nurse practitioners with current AHPRA or NCNZ registration; and
• Authorised practice administrators acting on behalf of a registered clinician.

You must be at least 18 years old, have legal capacity to enter into a contract, and warrant that the registration details you provide are accurate. We may suspend or terminate accounts where eligibility cannot be verified.

SkinVault provides a cloud-hosted clinical record-keeping platform with optional artificial-intelligence assisted features for dermatology and skin cancer practice. Functionality includes patient records, lesion tracking, procedure logging, image storage, histology recording, audit reporting, recall reminders, dictation, and AI-assisted clinical documentation.

The Service is provided on an “as is” and “as available” basis. We may add, modify, or remove features from time to time. Material changes affecting clinical workflow will be communicated by email with reasonable notice.

This section is critical — please read it in full.

• SkinVault is a clinical decision support tool, not a medical device. AI outputs (lesion analyses, differentials, recommended actions, generated letters, surgical plans) are assistive suggestions only. They do not constitute a diagnosis, prescription, or treatment plan.
• You retain full clinical responsibility for every decision made about your patients. You must independently verify and exercise your own clinical judgement before acting on any AI output.
• SkinVault is not registered with the Therapeutic Goods Administration (TGA) as a medical device, nor with Medsafe (NZ). It is not intended to be used as a substitute for histopathological diagnosis or specialist clinical examination.
• You acknowledge that AI models can produce confidently incorrect outputs (“hallucinations”), miss clinically significant findings, and reflect biases in their training data.
• You must inform your patients of the use of AI-assisted tools where appropriate to their care, in accordance with your professional and ethical obligations.

See our full Clinical Disclaimer for further detail.

You agree not to:

• Use SkinVault for any purpose other than legitimate clinical practice within your scope of registration.
• Share your account credentials with another person. Each registered clinician must hold an individual account.
• Upload data that you are not authorised to store, including data belonging to other practices or patients not under your direct care.
• Reverse engineer, scrape, or attempt to circumvent security or rate-limiting controls.
• Use SkinVault to develop a competing product or to train an AI model.
• Submit content that is unlawful, defamatory, or infringes intellectual property rights.

We reserve the right to suspend accounts engaging in any of the above pending investigation.

You retain all rights to clinical records you create in SkinVault. We act as a data processor on your behalf and store your data in accordance with our Privacy Policy.

You warrant that you have lawful authority and the necessary patient consent to record each patient's information in SkinVault, including dermoscopic and clinical photographs.

You may export your records at any time in a structured machine-readable format. On account closure, records are retained for the statutory clinical record retention period (7 years from last interaction; longer for paediatric records) and then deleted.

SkinVault offers the following plans (current pricing on the Pricing page):

• Free — up to 108 patients with full AI features on the first 51 patients. No credit card required.
• Clinician — unlimited patients and AI usage, billed monthly (NZ$9.99 / month at the time of writing).
• Clinic — multi-clinician plan, billed per seat (coming soon).

Paid plans are billed in advance through Stripe. Subscription fees are non-refundable except where required by Australian Consumer Law or New Zealand Consumer Guarantees Act. You may cancel at any time from your profile page; the subscription will remain active until the end of the current billing period and will not renew thereafter.

We may change pricing with at least 30 days' notice by email. Continued use after the change takes effect constitutes acceptance of the new pricing.

All SkinVault software, branding, layouts, design tokens, and platform content (excluding your clinical data) are owned by SkinVault Pty Ltd or our licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for the duration of your active subscription. No other rights are granted.

We may suspend or terminate your account if:

• You breach these Terms or our Acceptable Use Policy.
• Your subscription payment fails and is not remediated within 14 days.
• We are required to do so by law or court order.
• Continued provision would expose us, you, or your patients to material legal or safety risk.

You may close your account at any time. On closure, AI features and write access are disabled immediately; clinical records are retained read-only for the statutory period and then deleted.

To the maximum extent permitted by law, SkinVault is provided “as is” without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components, or that AI outputs will be accurate, complete, or appropriate for any particular patient.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or the New Zealand Consumer Guarantees Act 1993 that cannot lawfully be excluded.

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the total subscription fees paid by you in that period (or NZ$100, whichever is greater). We are not liable for indirect, consequential, or special losses, including loss of profits, loss of clinical revenue, or loss of goodwill.

Nothing in this clause limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

You agree to indemnify and hold harmless SkinVault, its officers, employees, and agents from claims, losses, and damages (including reasonable legal costs) arising from your breach of these Terms, your unlawful use of the Service, or any clinical decision made by you in reliance on AI outputs without independent clinical verification.

We may update these Terms from time to time. Material changes will be notified by email at least 30 days before they take effect. Continued use after that date constitutes acceptance.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales. If you are using the Service in New Zealand, nothing in this clause prevents you from bringing a claim in your local jurisdiction where required by law.

SkinVault Pty Ltd
Email: hello@skinvault.app
Privacy enquiries: privacy@skinvault.app