Contact
How to reach us
We're a small team running SkinVault from Australia. Email is the fastest way to get a response — pick the channel that matches your enquiry.
Sales & general enquiries
within 1 business dayPricing questions, demo requests, partnerships.
hello@skinvault.appClinical support
within 1 business dayHelp using the app, account issues, billing questions.
support@skinvault.appPrivacy & data requests
within 30 days (Privacy Act)Access, correction, deletion, complaints. See our Privacy Policy.
privacy@skinvault.appSafety reports
acknowledged within 1 business daySuspected AI errors, software defects, anything affecting patient safety.
safety@skinvault.appSecurity disclosure
acknowledged within 1 business dayResponsible disclosure of vulnerabilities. PGP key on request.
security@skinvault.appPostal address
SkinVault Pty Ltd
Sydney, New South Wales, Australia
For urgent clinical issues affecting patient care, please do not rely on email. Refer to your usual clinical pathways and follow up with us afterwards.