Contact
How to reach us
We're a small team running SkinVault from Australia. Email is the fastest way to get a response — pick the channel that matches your enquiry.
Sales & general enquiries
within 1 business dayPricing questions, demo requests, partnerships.
hello@skinvault.appClinical support
within 1 business dayHelp using the app, account issues, billing questions.
support@skinvault.appPrivacy & data requests
within 30 days (Privacy Act)Access, correction, deletion, complaints. See our Privacy Policy.
privacy@skinvault.appSafety reports
acknowledged within 1 business daySuspected AI errors, software defects, anything affecting patient safety.
safety@skinvault.appSecurity disclosure
acknowledged within 1 business dayResponsible disclosure of vulnerabilities. PGP key on request.
security@skinvault.appPostal address
SkinVault Pty Ltd
ABN: [to be confirmed]
Sydney, New South Wales, Australia
For urgent clinical issues affecting patient care, please do not rely on email. Refer to your usual clinical pathways and follow up with us afterwards.